I'm fuckin raging with Lovefilm

[adam]

i think this is a way credit cards are handy in this sort of case... you can tell them & they'll take care of it for you (basically you won't have to pay & lovefilm'd get their arse kicked)

another way to protect yourself is to get proof of postage from the post office when you send it off (certificate of posting)

i know this doesn't help you now senor mamemeister but might be handy for others in the future...

[SpookyElectric1]

http://www.uk-dvd-rental-guide.com/

LoveFilm come out on top.........but the bottom one, WHSmith, is also run by LoveFilm!

[clovis]

i think this is a way credit cards are handy in this sort of case... you can tell them & they'll take care of it for you (basically you won't have to pay & lovefilm'd get their arse kicked)

another way to protect yourself is to get proof of postage from the post office when you send it off (certificate of posting)

i know this doesn't help you now senor mamemeister but might be handy for others in the future...

Credit cards are only of use if the amount is over 100 pounds, if it's less then they can't help.

They can't stop ongoing charges to a card either, even after you have cancelled the card (they seem to keep the account going, even though you yourself can no longer use it).
It seems the only way to stop a regular charge to a credit card is to lose the card and get a replacment, that way the card details are different and the charge is now invalid as it is based on the old card.

[mamemeister]

Do check I think you'll find you never setup a d/d with them.

Yep, you're right I never ever setup a DD.

Very interesting that 3 here all had the same problem. Not had a reply as yet to either of the 2 e-mails. I'll drop them a e-mail later saying I can assume they're non repsonse means they are unwilling to budge and I'll drop a mail to Watchdog too, no harm I guess.

[PeeknPoke Lee]

right, ive just cancelled with lovefilm and are about to send my last disc back - lets see what happens!

Lee

[adam]

i reckon get a cert of posting though

[mamemeister]

Spoke to TS and despite being very sympathetic they said as I was unable to prove the disk was returned it was going to be difficult for them to have any real leverage.

They were going to check to see If there had been any other complaints about them.

Bunch of cunts (Lovefilm not TS )

[betamax]

Spoke to TS and despite being very sympathetic they said as I was unable to prove the disk was returned it was going to be difficult for them to have any real leverage.

They were going to check to see If there had been any other complaints about them.

Bunch of cunts (Lovefilm not TS )

I'd bet LF already knew where the legal boundary was before they tried it on.

[matt303]

right, ive just cancelled with lovefilm and are about to send my last disc back - lets see what happens!

Lee

If they say you've not returned the disc it'll be a systems problem, I bet when you close the account it either checks for outstanding discs or when the disc is returned the system doesn't let them remove it from your account because it's been closed

In their T&C it states:

10.2 Please note that it is the customer's responsibility to ensure that all discs are returned, and all discs must be returned to us before the cancellation

[gilesgoat]

You know what, I think this happened to me as well with LoveFilm. I was with them for about a year and then cancelled (this must be a good 2 years ago or so). A month or two later noticed that they were claiming they'd not received the last disc back and were charging me for it. I treated it as my fault becuase I hadn't checked the gmail account I'd used for them in all that time and there were a couple of "reminder" emails from them, but all the same I thought it suspicious. In all the time I was with them nothing had ever gone missing before.

This sounds like a "scam tecnique" to get some last 12 pounds from you
when you close an account.

I bet that anyone closing an account will get a complain he/she did not
return the last disc ...

[Ducki]

That's utterly dreadful. I am cancelling my account and I am going to tell them why. I will also get proof of posting for the final discs.

They can't spontaneously take my money either because my card's changed since I got married.

Grrrrr. Con artists.

[mamemeister]

Never had a reply to either on my last 2 e-mails.

Looks like I'm shafted.

[Dungeon-Dave]

Credit cards are only of use if the amount is over 100 pounds, if it's less then they can't help.

mmm.. I beg to differ. I got into a scrap with OverClockers which dragged on for 3 months without a refund. In the end I said I was forwarding all communcation and logs to the CC company, reporting OverCokeheads for fraud. The refund on my card came within a few days.

It could have just been the threat of getting the CC Co involved, but I'm guessing SuckaCocka thought the CC Co *would* get involved for that paltry sum.

[sack]

I'm guessing they are well aware of the legal boundaries.

You know how some business are... some consider getting sued 'an acceptable business cost' if it outweighs how much they made from doing it.

[mamemeister]

Just received this. I note they have plain chosen to ignore everything I put to them.

Dear Alan,

Thank you for your recent email.

This is to inform that your account has been completely cancelled on 15/11/2006
as the DVD "Geoff Thompson - Living Dreams - Vol. 1" was outstanding from your
end and we had not heard from you that you have already sent the DVD back to us.
We have now updated our records as the DVD is lost in postage on way back to us.

We will be sorry to inform you that we will not be able to refund you.
Should you require any further information please do not hesitate to contact us
again.

Kind regards,

Shaz
--
Customer Services
LOVEFiLM.com
The new way to rent DVDs

Here's my reply, this will be my final mail to them.

The reason I never informed you that I had returned the last disk was due to the fact that as this was the last DVD I received from you, when I returned it I naturally assumed my account was going to be close in a couple of days. I had no reason whatsoever to return to the website to check whether you received it or not especially given the previous 60 or so disks reached you with no problems.

I find it very disturbing the fact that you knew my account was 'pending cancellation' and I was no longer receiving disks yet you chose not to bother informing me you had never received the last disk or even have the common decency to alert to the fact that you were going to take a further montsh subscription. The only way I discovered you had never received the disk was when I checked my account to find you had taken another 12.49 for absolutely nothing.

I posted my poblems with Lovefilm on a very popular forum and was more than a little interested to see that 2 others had never had any problem returning disks yet their 'last' disk strangely was never received. Most have expressed their utter disgust how I have been treated when the fault clearly had nothing to do with me yet you refuse to refund money that is mine NOT yours.

I called Trading Standards this afternonn and they were very interested in the case. Indeed I have to call them next week to see If you refund the recent 12.49.

Its obvious you have absolutely no intention of returning money that you had no right to take in the first place despite knowing the situation. I am absolutely livid as I right this, the money is not importamt, indeed I pledge in the forum If I got the money back I would give it to charity. The money is not the issure, its the bully boy, deceitful way you go about your business.

I was going to return to Lovefilm at some time in the future but given the way you have treated me I can assure you I will bad mouth your company at every opportunity.

You're a disgrace.

Alan Stewart

Good god, why I never re-read it prior to sending it is beyond me, my spelling is atrocious