I'm fuckin raging with Lovefilm

[clovis]

To be fair, A work colleague and I both recently closed lovefilm accounts and we didn't get the lost disk problem, but I did get a cert of posting before sending not that thye would have known. Saying that I have had problems with freezing the account before and ended up paying for an extra month before cancelling.

It seems that the best way to cancel could be to first report the disks missing and then put the cancellation in


Seeing as they have taken another months money, can you not reopen the account to get the months credit, mark the film as lost and have a few more rentals before closing again.

[mamemeister]

Just received a lovely letter from Lovefilm informing me that they have been informed that my last disk has gone missing and unless I return their statement declaring where I posted it within 10 days, they'll debit my account a further £20.

Can I nominate them for a customer care award?

[defsdoor]

They can't debit anything without your permission and if they do are in deep shit. Self appointed fine giver and payment taker ? I think not.

[mamemeister]

They can't debit anything without your permission and if they do are in deep shit. Self appointed fine giver and payment taker ? I think not.

And I'll hate myself for saying this but it does state in their T&Cs that if a disk goes missing in the post, failure to complete their 'disk missing in post' form attracts a "£20 charge.

As if taking £12.50 off me for nothing earlier this month wasnt enough.

Shower of bastards.

[defsdoor]

Sure but they cannot just take it from your card or bank account without consent. I'd instruct the bank to decline anything from them as it does not have your approval and you are currently in dispute with them. They can invoice you and chase payment in a traditional manner.

I'd slap a small claim on them just to show you mean business too.