Official YakYak - My 360 died thread

[zip accident]

aureole wrote:

Was that 400 total owners, or 400 that replied to the poll?

The trouble is that the results are still going to be skewed - firstly due to the people who are likelier to respond are those with broken 360s, and secondly due to the people who read the forum in the first place.

Good points. You will always have the problem of people only answering surveys they are interested in.

However, in this case, you have a good method of approximating to the total number of users. If we assume that the number of people with two or more failures is in the same proportion to the number of people with one failure, as the number of people with one failure or more is to the number of people with a machine that hasn't failed, then we will probably be close to reality. If anything we'll probably be slightly low, due to replacement consoles having had less time to fail.

Which, in the survey Rod_S linked to, looks like about 32% of users with one or more failures. It's an approximation, but I think it's a fair one, from those figures.

[disciple]

aureole wrote:

Was that 400 total owners, or 400 that replied to the poll?

The trouble is that the results are still going to be skewed - firstly due to the people who are likelier to respond are those with broken 360s, and secondly due to the people who read the forum in the first place.

Good points. You will always have the problem of people only answering surveys they are interested in.

However, in this case, you have a good method of approximating to the total number of users. If we assume that the number of people with two or more failures is in the same proportion to the number of people with one failure, as the number of people with one failure or more is to the number of people with a machine that hasn't failed, then we will probably be close to reality. If anything we'll probably be slightly low, due to replacement consoles having had less time to fail.

Which, in the survey Rod_S linked to, looks like about 32% of users with one or more failures. It's an approximation, but I think it's a fair one, from those figures.

Ooh clever.

The only thing that might not be factored in there would be that earlier models might be more prone to failure or that the ones given as replacements might be ones that have had whatever issue it is fixed. But I guess the figure returned from your calculation would give a reasonable "minimum" value.

[Stone]

Also probably worth reminding everyone that the people on an Xbox forum on the Internet are more likely to use it heavily!

This is going quite badly off-topic, oh well

Stone

[aureole]

Just spoke with my friend who works at Game - they're putting the figure at 30% too.

[Stone]

Just spoke with my friend who works at Game - they're putting the figure at 30% too.

Will they replace them out-of-warranty, or are they instructed to give the run-around? They're usually pretty good at trying to keep people happy...

Stone

[Ratsoap]

Just got my replacement back, it went on monday, so a pretty decent turnaround time. It's a different box, and appears to be new, although the serial number is lower than the one I sent off.

[aureole]

Just spoke with my friend who works at Game - they're putting the figure at 30% too.

Will they replace them out-of-warranty, or are they instructed to give the run-around? They're usually pretty good at trying to keep people happy...

Stone

The advice they're given is to tell the customer to call customer services. I don't think they'll do it out of warranty in-store.

[Rod_S]

Also probably worth reminding everyone that the people on an Xbox forum on the Internet are more likely to use it heavily!

This is going quite badly off-topic, oh well

Stone

Rllmuk? It's a general gaming forum, not Xbox specific. It's the old Edge forum members' hang-out.

[GeeZa]

Just catching up on this thread. If the failure rate is anywhere near 30% for heavy-use gamers, that is frankly deplorable. Not touching a 360 with a barge-pole. If there *is* a h/w revision then we'll see. Still, the internet does tend to exaggerate failures as has been said, but the reliability reputation of the 360 has been very poor really.

[frak]

There are 113 forum members listed on the 360 gamertag thread.
Using Microsofts figures we should expect to see 2 percent (2.26) reporting errors with their console.
Funny that we have at least 19 already

The broken, bruised or 3 red dead gathered so far...

Swith - 13.5 months
TwistedScrote - 13.5 months
Frak - 13.5 months
Aureole - 13 months
Ratsoap - 12 months
WiredWorm - 12 months
microwave - 11.5 months
gilesgoat - ??
TT - 11 months
peter cushion - 11 months
Skweek - 11 months
Ely - 11 months
bobajob - 10 months
PVB - 10 months
Felonious Feline - 3 months
Anders - weeks
stx - weeks?
Xtreme - 1 week
Flabio - DOA

Final edit - this list has now been placed in the first message of the thread.

[sponge]

I didn't buy one, but if I did it probably wouldn't be working by now.

So, +1.

[TwistedScrote]

Bought May 06
Fell Ill Dec 25th... oh the fun on xmas day with a stack of new games
Died 13th feb.
Despatched to MS feb 14th.

[Felonious Feline]

New: 2nd Nov 2005
Failed: 4th Feb 2006
Replaced: 14th Feb 2006

oh ho, guess it's over a year old now......

[swith]

New: 2 weeks after launch (can't remember the date now)

First checkerboard glitch: Saturday 17th Feb 2007

Died: Sunday 18th Feb 2007

Can't be arsed getting it replaced. Piece of shit.

[Stone]

Can't be arsed getting it replaced. Piece of shit.

Can I have your games, then?

Stone