Gridrunner Rev on Steam, where is she dudes?

[gilesgoat]

La' ... another email sent .. I hope at some point we'll get some enlightment ..

[Jimaroid]

Clearly they're not responding to email, what does sending them more email achieve?

PHONE THEM UP

Ask them if they've received your email.
Ask them if they can provide any update.
Ask them why you've not had any response recently.
Ask them when you can expect any progress.

Or, you could carry on emailing them and never see anything happen. It's really simple. Nobody will be offended by being asked those questions. They are MORE LIKELY to be offended if you carry on complaining about lack of response on a public forum about them.

[Jamesac]

( even because I don't have any number to call )

Meaning that, if anyone's got a contact number for Steam, now might be time to PM it to the appropriate parties.

James

[gilesgoat]

I got a reply, I still don't understand I think some miscommunication in some part certainly did happen.

Appearently they think we did not provide the form/assets required while I know all this stuff been done and uploaded
and properly filled and some stuff emailed.

At this point I can only think that for whatever reason some emails went lost or accidentally deleted or such, as we done
"all that was needed to do" we were just waiting for things to happen confident that everything was done, also as I
said we were so close to the end of things that we thought "ok nothing can go wrong at this point".

Having had a quite "frequent" and well going email flux we never used the phone, besides we are absolutely not keen in
using it at all unless for very specific reasons and when there are absolutely no other ways to get in touch with.

Anyway in some way looks like "someone still does not know that everything is already there", clearly some message get
lost at some point and for some other reasons also it took quite a while to understand this is the situation.

I am going to send them another email explaining "look the stuff you asked for is already there we don't need to send it
again", now that we know precisely what is this "missing part" that stopped the process.

I am quite sure there has been emails saying "it's all there" but obiviously not all of them arrived where they should have
been I guess so again one of those situations where "A waits on B and B waits on A" and they both think that "all is fine".

Yet it still took quite some time to figure out "this is the situation", if that is all they miss then it's all sorted, it's already
there and/or we can send it again it's literally "just a piece of paper" or such ( well a file really ).

[gilesgoat]

Clearly they're not responding to email, what does sending them more email achieve?

PHONE THEM UP

Ask them if they've received your email.
Ask them if they can provide any update.
Ask them why you've not had any response recently.
Ask them when you can expect any progress.

Or, you could carry on emailing them and never see anything happen. It's really simple. Nobody will be offended by being asked those questions. They are MORE LIKELY to be offended if you carry on complaining about lack of response on a public forum about them.

Jim as for your information we hate phones and we consider e-mail a much more instant, much more direct and much
more effective way of communication, so it should be.

Also "Scripta tenet, verba volant", all that you said above already been asked .. by email ..

If I have a company where "I can carry on email and never seen anything happen" I rate this as "something extremely
wrong" I mean in 2010 I expect e-mail to be maybe "the most reliable/useable way of communication" I mean e-mail
it really is "a document", is something you can search/archive/refer to/etc. .. "phone is just chat", I'd expect "90% of
a business running by emails".

Certainly they are not perfect of course, as we can see they can have glitches like getting lost of being eaten by
some spam filter or such.

However, in the case of LS, as you well know "you are never going to reach us by phone" unless we really know that
someone is going to call us at some specific time for some specific reason.

Anyway, hopefully we'll sort this out, it's funny because really ONE email would have sorted easily if you tell me "I miss
this thing" I tell you "ah ok here it is", but it took quite a number of emails-time to find this out and this what I find a
bit "strange" I mean if the thing is so simple, it should have been sorted literally in 5 mins

[piku]

Anyway, hopefully we'll sort this out, it's funny because really ONE email would have sorted easily if you tell me "I miss
this thing" I tell you "ah ok here it is", but it took quite a number of emails-time to find this out and this what I find a
bit "strange" I mean if the thing is so simple, it should have been sorted literally in 5 mins

Perhaps the person dealing with this has lots of email and is either really disorganised, or doesn't see you as a top priority.

Or they rely on other people who are also busy so a five minute job takes longer.

Like, it's a five minute job for me to ask the reception staff to write a detention letter for some kid. They have pre-printed request forms, they have prewritten templates. There is a clearly defined procedure to follow. And yet every single time I want the letter writing I have to go to the reception in person and specifically ask them to do mine, now. Otherwise they do it, but when it's convenient for them because they're very busy people with six hundred other things to do.

And it's business, so being polite doesn't come into it. If politeness mattered, spam and cold-calling wouldn't exist, and BT wouldn't send scary red letters to people who haven't paid up.

[gravy]

Jim as for your information we hate phones and we consider e-mail a much more instant, much more direct and much
more effective way of communication, so it should be.

Also "Scripta tenet, verba volant", all that you said above already been asked .. by email ..

If I have a company where "I can carry on email and never seen anything happen" I rate this as "something extremely
wrong" I mean in 2010 I expect e-mail to be maybe "the most reliable/useable way of communication" I mean e-mail
it really is "a document", is something you can search/archive/refer to/etc. .. "phone is just chat", I'd expect "90% of
a business running by emails".

That isn't the case unfortunately. It's pretty much agreed that In order of effectiveness email is pretty low compared to other forms of communication.

The trouble is they're both impersonal and easy to ignore. You don't have those issues with phone calls.

One of the benefits of a direct call is as well as imparting information you should see it as an investment in the relationship between you and who you're communicating with. The truth of the matter is people will go the extra mile for those they like the most and a good rapport with.

The best communication though is face to face. It's harder and harder to communicate this way in a world where business is becoming more and more global but if you can afford the time / budget it's worth the investment.

I only know this this through making a similar mistake when I first started doing sales work at my old company.

And it's business, so being polite doesn't come into it. If politeness mattered, spam and cold-calling wouldn't exist, and BT wouldn't send scary red letters to people who haven't paid up.

I don't think you could be more wrong.

[Misfit]

100% agree with Gravy on both points.

Giles, if you won't use the phone, then find someone who'll do it for you. Email is SO easy to ignore and just pick the ones you want to respond to and file the ones you don't for later. Then of course the later ones disappear down the list as the inbox fills up.

It's amazing how you can jump the queue by using the phone.

Politeness is ESSENTIAL in business dealings with people. Obviously there are bad practices as big businesses try and sell the public stuff, but if you as the smaller player want people to do something for you, then being nice really helps!

[Jamesac]

Giles, if you won't use the phone, then find someone who'll do it for you.

Pretty much exactly that. A voice is a person, and while it doesn't leave the e-mail paper trail it does make a better bond with the person on the other end of the line. I hate phones too, rarely pick one up if I can avoid it and don't own a cell (but do make my living answering them, and am quite good at it too. Life is filled with irony.) but they are important for certain things. I 100% understand a desire to avoid using them, but sometimes it's a huge help. Just so long as the phone is used as a tool instead of carried as a burden it works out fine. It gives excellent results when used properly.

James

[Harlequin]

I have a similar dislike of phones but will force myself to make calls for important matters. I cannot trust e-mail for such things as it is far too easily lost, misdirected and ignored.

[RiK]

Jim as for your information we hate phones and we consider e-mail a much more instant, much more direct and much
more effective way of communication, so it should be.

I think Megan Fox should be my girlfriend but that's never going to happen either.

[gribbles]

Jim as for your information we hate phones and we consider e-mail a much more instant, much more direct and much
more effective way of communication, so it should be.

I think Megan Fox should be my girlfriend but that's never going to happen either.

Apparently, Rik, she's been sending you loads of emails 'cos she thought it was a more direct way of getting your attention than talking to you. If you've not replied by now, I reckon you've missed your chance, mate

[disciple]

Phone calls demand an immediate response, even if that response is "I don't know I'll look into it for you".

I'm not the most organised person, at work I'll get mails with requests to look into something. Since I'm already busy with something I'll store that mail away with intention to sort it later.

On Friday I sorted out a stat tracking implementation for someone who asked for it back in October.

The reality is there's always loads of stuff to do, so I generally end up sorting stuff on a LIFO basis, or by whoever's pestering me the most and therefore giving me the impression that their particular job is urgent.

It's not intentional it's just how things seem to work out, I'm well aware I need to organise myself a bit better.

[RiK]

If I have a company where "I can carry on email and never seen anything happen" I rate this as "something extremely
wrong" I mean in 2010 I expect e-mail to be maybe "the most reliable/useable way of communication" I mean e-mail
it really is "a document", is something you can search/archive/refer to/etc. .. "phone is just chat", I'd expect "90% of
a business running by emails".

It's got sod all to do with the company and everything to do with human nature. It's easy to ignore an email, and when someone is receiving dozens or even hundreds per day they can easily get overlooked or forgotten. Sometimes it takes multiple emails back and forth to 'discuss' something that could have been solved in a 3 minute phone conversation.

As mentioned earlier, it's very difficult to build rapport with someone via email, and much easier in person or on the phone. People will naturally be far more inclined to take action on something for you as a person than just another anonymous email..

[Daniel]

The reality is there's always loads of stuff to do, so I generally end up sorting stuff on a LIFO basis, or by whoever's pestering me the most and therefore giving me the impression that their particular job is urgent.

I am not like that at all. I am more of a FIFO. I like to finish what I started, and I don't like to multitask. If I say I am going to do something, I will do it, in due time. Unless you pester me about it, in which case I may choose to forget about it.