Help needed.

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A_Lee_N
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Help needed.

Post by A_Lee_N »

I just bought the full version of Grid Runner++ and it said i should check my mail for the download url. I got a mail named "SWREG - Receipt" from yak@llamasoft.co.uk but it was empty! No url, no text, no nothing.. What am i going to do? Do i have to pay for the game once more and how do i know that i wont get an empty mail this time as well? Has this happened to anyone else here on the forums? Im looking for advice.

// A_Lee_N
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Dr. M
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Post by Dr. M »

Hmm... I've not seen that before. :?

I bought both Deflex and Gridrunner++ last year, and had no problems with downloading.

Maybe Yak or someone else may be able to help you

rest assured you won't have to pay for it more than once (if you only want one copy, of course.)
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ekendrick
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Post by ekendrick »

I didn't have any problems myself, but I dimly recall a similar failure once in the past. I think jeff manually intervened then - If your purchase went through I think he gets an email, so he can verify you purchased it and email you a copy.

Send him a PM and keep us informed on this thread so we can support you. Don't want a potential llamasoftie getting all frustrated when we are all here to help, you'll get you fix - trust us :)
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Elizian
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Re: Help needed.

Post by Elizian »

A_Lee_N wrote:I just bought the full version of Grid Runner++ and it said i should check my mail for the download url. I got a mail named "SWREG - Receipt" from yak@llamasoft.co.uk but it was empty! No url, no text, no nothing.. What am i going to do? Do i have to pay for the game once more and how do i know that i wont get an empty mail this time as well? Has this happened to anyone else here on the forums? Im looking for advice.

// A_Lee_N
Before advice, may I say ...
:sheepyspace: ... Welcome, A_Lee_N, to the :fluffy: fluffiest :fluffy: forum :fluffy: in town :camel:

Now then ... advice ... Hmmm. Well, certainly a Private Message to Yak would do no harm. This may be an unforeseen impact of the domain name problems we are all struggling under at the moment. As had been said above, you would certainly not be expected to pay again - as long as your original payment has gone through (Yak can verify), you will be sent a download link one way or another.

Make sure you check out the invaluable Yak's Guide to GR++.
ASCII a silly question ... get a silly ANSI - Bog
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Markie
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Post by Markie »

for some reason I've managed to loose my copy of GR++ ... gone, vanished, walked off in a huff... it just is not where I put it!

BUGGER!
Bogdan
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Post by Bogdan »

Hmm. I am planning to buy copies of HB and GR++ soon.

Is it safe to order them now or should I wait until the order/link process is verified to work correctly? :?:
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PVB
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Post by PVB »

Bogdan wrote:Hmm. I am planning to buy copies of HB and GR++ soon.

Is it safe to order them now or should I wait until the order/link process is verified to work correctly? :?:
I thinkit's probably just a one-off, so I say go for it. :)

A few words of advice though:

Try to do the purchasing at a 'quiet net time' (i.e. not during US evening time) and if you've got a dialup connection and/or a 2 hour net cut-off or similar, make sure you do the purchase at the beginning of the period. :)
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Post by Bogdan »

PVB wrote:
Bogdan wrote:Hmm. I am planning to buy copies of HB and GR++ soon.

Is it safe to order them now or should I wait until the order/link process is verified to work correctly? :?:
I thinkit's probably just a one-off, so I say go for it. :)

A few words of advice though:

Try to do the purchasing at a 'quiet net time' (i.e. not during US evening time) and if you've got a dialup connection and/or a 2 hour net cut-off or similar, make sure you do the purchase at the beginning of the period. :)
Thanks for the advice PVB. I'll try that.
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PVB
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Post by PVB »

Bogdan wrote: Thanks for the advice PVB. I'll try that.
As said above, PM Yak (and e-mail him the SWREG e-mail you got as well), that'll sort you out.

:)
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a little late but ...

Post by Panda »

I know this may be a little dated, but may be of some use to someone flicking through this thread :wink:

I just bought gridrunner ++ last week, and had no problems with the purchase, went through very smoothly.

and blimey, is gridrunner a top game or wot :D
I did, I'm sure I did.
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