So, I call the (not freephone) number stated at the top and finally get through to [insert unintelligible name of sub-continental telephone grunt here] who starts the call with “good evening” (it is 2pm here).
I explain twice what I want to do - as she didn’t understand the first time. She then goes through a stack of “security questions” i.e. my name, dob, address, account number etc.
I then get out in hold for about 5 minutes.
After that wait she comes back on and says she can’t let me pay off my loan as my security questions were incorrect. I asked her which ones as I answered each one correctly, and she then stated that they were wrong because I don’t have telephone banking set up so I have to do it in branch (Telephone banking takes 7 working days to set up, and the letter I have makes zero mention of this)
I said why? I want to give you money and pay off my loan using my money from my account. Nope.
I did ask her how she personally thought that this whole scenario might be security risk to anyone, but not being paid to think for herself she didn’t understand this question
I can’t get into town as my branch is now shut (Saturday). So I have to take time off work next week to trudge in, pay to park and visit the branch. If they tell me I have to do it over the phone I’ll be fricking furious...
